FAQ
How to order?
Contact us. After discussing your requirements, we will prepare some ideas and send a few mockups. From here, we’ll work with you closely until you’re happy with the result. You won’t have to pay anything up to this point. Once you approve the mockup and pay the invoice, we’ll go into production.
How fast will I get my order?
It depends on various factors but on average, production takes about 2 weeks. Delivery takes an average of 7 business days and depends on the shipping method you choose.
With optimal working conditions, it should take about a month for the goods to be delivered from the moment you contact us.
WHICH COUNTRIES DO YOU SHIP TO?
We ship to all countries within the EU.
Can I cancel or change my order?
You can cancel your order at any time before it goes into production. Once the items are in production, we can no longer accept a cancellation. If you need to change your order for any reason, please contact us and we’ll be happy to assist you.
Will I see a mockup before my order goes into production?
Of course! Nothing goes into production without your approval!
What if I’m unhappy with my order?
If your product is defective, not as promised, or the print isn’t of the finest quality, just contact us at hello@brandrip.com and we’ll replace your order or refund your money. We’ll also cover the shipping costs to get the defective product returned. Providing high-quality products is just as important to us as it is to you and we’ll work with you until you’re 💯 satisfied!
How can I contact you?
Aktualiu tendenciju institutas UAB
Savanoriu pr. 228-46, 50206 Kaunas, Lithuania
hello@brandrip.com
+370 699 74732